關於訂單～

Q 我還沒有收到包裹應如何處理?

A 如你有包裹的物流號，你可以到我們的訂單查詢頁查看。如沒有，則和我們的客服人員聯絡Whatsapp：+852 51944270 ，我們會儘快與你聯絡。

Q 我應如何支付我的訂單?

A 我們的網站可以支持多種支付方式，如: FPS，PayMe，Alipayhk，VISA， Mastercard，Apple Pay 和 Google Pay。

Q 你們的網站安全嗎?

A 您可以放心，在我們網店購物是安全的。我們使用最新的安全系統和加密軟件來確保您的個人詳細信息（例如姓名、地址和銀行詳細信息）安全。

Q 如果我收到錯誤或破損産品應如何處理?

A 得知您收到了錯誤或破損産品，我們深感遺憾。請儘快我們聯絡 Whatsapp +852 51944270 / IG DM：celeste.moment. 請告訴我們您的訂單號、您應該收到的物品的名稱/產品代碼以及任何進一步的詳細信息。我們將在 3 個工作日內與您聯繫以解決您的問題。

Q 我可以修改訂單內容嗎?

A 一旦您下訂單，就無法在網站修改任何詳細信息，我們的倉庫團隊會直接收到訂單，並且已經開始處理您的訂單。如果輸入了錯誤地址，請在下單後2小時內聯絡我們。 Whatsapp +852 51944270 / IG DM：celeste.moment.

 

關於運送

Q 我可以選擇甚麼方式運送商品?

A 我們只有提供 SF express 運送。如訂單滿500元即可享有本地免運費，否則需要支付運費30元。

Q 你們還有甚麼地區可以按排送貨的?

A 我們暫時只會寄送香港。

Q 通常運送時間會多久?

A 通常下單後，大約2-6個工作天內會收到産品。

 

About Order

Q What if I have not received my order?

A If you have tracking number, you can go to our order tracking page. If not, please feel free to contact us through Whatsapp: +852 51944270 for an updated on the status of an order.

Q How can I pay for my order?

A We accept the following payment cards: FPS, PayMe, Alipayhk, Visa, MasterCard, Apple Pay and Google Pay. 

Q Is it safe to order online?

A You can rest assured that shopping with our website is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

Q What should I do if I receive an incorrect or faulty item?

A We are sorry to hear that you have received an incorrect or faulty item. Please send us a message through Whatsapp: +852 51944270 with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.

Q Can I make changes to my order?

A Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order. However, if you filled in your address wrongly, please contact us through Whatsapp: +852 51944270 within 2 hours after you placed the order. 

About Delivery

Q What are my delivery options?

A We use SF express to ship our deliveries in Hong Kong. You can enjoy free shipping on order over HKD500, otherwise, there is a HKD 30 shipping fee per order.

Q What countries do you deliver to?

A We currently deliver to Hong Kong only. 

Q How long does delivery take?

A Delivery typically takes between 2-6 business days.